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Ingram Micro Training | Terms & Conditions

INGRAM MICRO TRAINING

Terms and Conditions

1. PAYMENTS

1.1. Students whose employers have credit facilities with Ingram Micro Training need to ensure that a valid company Purchase Order is received prior to the start of the training. In some cases, where the employers account is in arrears, Ingram Micro Training reserves the right to refuse the student access to the course until the account is brought up to date, even if a valid Purchase Order is received.
1.2. Students whose employers do not have credit facilities with Ingram Micro Training need to ensure that payment is received before the start date of the training course, otherwise he / she will not be allowed to attend.
1.3. In the event that the student is paying his/her own way, or whose employer does not have an account, then payment by means of EFT (Electronic Funds Transfer) or wire transfer is required. These funds need to reflect in the bank account on or before the start date of the course to be deemed acceptable. Ingram Micro Training does not accept credit card payments, or purchase orders from companies who do not have accounts.
1.4. The acceptance of any proof of payment, as presented by a student when the funds are not yet reflecting in the bank, will be at the sole discretion of management and is not guaranteed. A student who was allowed on class based on the presentation of a proof of payment, shall be held jointly and severally liable for the total fee of the course and failure to attend in full all classes will not in any way affect the enrolment fee in that the student/ company will be held liable for the total fee for all courses.

2. CANCELLATION

2.1. The cancellation period for public scheduled training at Ingram Micro Training is 6 working days. In the event of the student/company cancelling or postponing the course
7 or more days before course commencement, there will be no charge to the student/company. A 100% cancellation fee will be levied for cancellations made less than 7 days before the course commencement date.
2.2. The cancellation period for custom training, or training delivered onsite at the client's venue is 10 working days. In the event of the student/company cancelling or postponing the course 11 or more days prior to course commencement, there will be no charge to the student/company. A 100% cancellation fee will be levied for cancellations made less than 11 days before the course commencement date.

3. RESCHEDULING

3.1. Ingram Micro Training reserves the right to alter, cancel or reschedule any course or trainer without liability and at its discretion; if it does, Ingram Micro Training will use reasonable efforts to notify you at least one week in advance. You will not be charged for any cancellation or rescheduling, and in this event, depending on circumstance, you will receive either a full credit or a future date of attendance at your discretion.

4. ENROLMENT & ATTENDANCE

4.1. All courses booked in advance must be completed within 12 months of the date of enrolment. Failure to do so will result in the forfeiture of associated fees.
4.2. The student hereby acknowledges that he/she has read the pre-requisites for the course(s) listed on the enrolment form and understands that it is up to him/her to ensure that these criteria have been met before attending the courses. Ingram Micro Training will not be responsible in the event that the student is unable to complete the course if these pre-requisites have not been met and reserves the right to ask the student to leave the course.
4.3. The student hereby acknowledges that the successful completion of courses requires that he/she attends and obtains a minimum score of 80 %, in class attendance. If this
80 % rating is not achieved, it will result in the student’s status being recorded, and
reported as ‘insufficient course attendance’. Insufficient attendance does not qualify for the receipt of an attendance certificate from either Ingram Micro Training, or the vendor, where such certificates are issued.
4.4. In reference to above, and where the course duration is 1 day or less, the student acknowledges that a 100% class attendance becomes the mandatory minimum to avoid being recorded, and reported as ‘insufficient course attendance’. Again, insufficient attendance does not qualify for the receipt of an attendance certificate from either Ingram Micro Training, or the vendor, where such certificates are issued.

5. RECOVERY

5.1. In the event of any action being required in order to recover monies, or any action by Ingram Micro Training in terms of these terms and conditions, the student/company hereby acknowledges that it will be liable for legal costs on the scale as between attorney and own client, which costs shall include costs of a tracing agent and collection commission.

6. DOMICILIUM

6.1. The student/ company hereby nominates its domicilium citandi et executandi at the address stipulated on the enrolment form for the purpose of service of any notices and proceedings in consequence of this agreement.

7. JURISDICTION

7.1. The student/company hereby consents in terms of Section 45 of the Magistrates Court Act 32 of 1944 to the jurisdiction of the Magistrates Court in respect of any action instituted by Ingram Micro Training notwithstanding the fact that the sum claimed may exceed the jurisdiction of such court.

8. WAIVER

8.1. No relaxations or indulgences granted by Ingram Micro Training to the student/company shall in any way be construed as being a waiver or renunciation by Ingram Micro Training any of its rights in terms of this agreement. Such relaxation or indulgence shall further not be regarded as a negation of the student's/company's liability in terms hereof.

9. SOLE AGREEMENT

9.1. This Agreement constitutes the entire agreement between the student/company and Ingram Micro Training with respect to the subject matter thereof and changes thereto or any consensual cancellation thereof shall only be valid if in writing and signed by an authorised representative of Ingram Micro Training.

10. LIABILITY

10.1. Ingram Micro Training shall not be liable for any loss, damages, costs or expenses directly or indirectly incurred as a result of information supplied by, or misrepresentations, negligence, fraudulent acts or default on the part of the clients, its directors, employees, contractors or agents. The client indemnifies the company and holds it harmless against all and any claims made against it by any party whatsoever in respect of any such loss, damages, costs or expenses and against the actual costs incurred by the company in defending such claims.
10.2. Personal belongings and items belonging to or in the possession of the client or delegate brought onto the training premises are the sole responsibility of the owner and the company accepts no responsibility for such items, in the event that they are either stolen, lost or damaged whilst on the premises.

11. WARRANTIES

11.1. Ingram Micro Training makes no representation or warranties in respect of lecturers. It is hereby recorded that a good standard of training will be upheld at all times; in the event that the student is not satisfied as to the standard, the onus of proof thereof shall lie with the student.
11.2. In the event that a trainer causes offense, or misrepresents the company in any manner, Ingram Micro Training is hereby indemnified from any responsibility or obligations in any manner.

12. DAMAGES

12.1. The student acknowledges that he/she will be working with expensive computer equipment and shall be held liable for any damages suffered by Ingram Micro Training to the equipment through any negligent acts by the student.